At FOCUS Inc. we have strong beliefs about what works to help clients improve their results. These beliefs have been developed, tested, and proven in our work with more than 500 businesses and more than 125 companies worldwide since 1981. Our beliefs have led us to develop a set of operating principles that define our relationships with our clients. Here are just a few examples:

• Our engagement with you will involve, from start to finish, those managers who will be responsible for making the key decisions and implementing them.

• We work with industry leaders who want to learn state-of-the-art strategic management processes and apply them to their businesses. We do not give you another consulting report.

• Confidentiality is a requirement. We have a two-way nondisclosure agreement. We do not reveal any client information — including the name of your company — to anyone else. Likewise, we require you to keep our proprietary concepts confidential

• We do not work with your competitors.

• We are experts in the development and implementation of business and corporate strategies, not in a specific business or industry.

• We don't try to help everyone. We offer a limited range of services. If we do not believe that we are the right firm to help you, we recommend someone else.

• Fact-based decision-making is better than opinion-driven decision-making. Good data drives out opinions. We help you get the data and make good decisions.

• Problem-solving techniques are useful but usually insufficient. We use systems-level processes to help you.

• We deliver our services on time, on budget, every time.